How Megan’s Organic Market Doubled Their Sales with Treez

Location: San Luis Obispo, CA

Founded: 2013

Mission: Redefine society’s relationship with cannabis through responsible stewardship.

The Challenge

As Megan’s Organic Market grew their retail operation, their point of sale (POS) provider presented more roadblocks than solutions. They needed a more reliable platform with better support for their workflows in order to serve their customers efficiently without sacrificing quality of service.

The Outcome

Switching to the SellTreez POS has enabled Megan’s Organic Market to scale through improved operational efficiency and reduced customer transaction times, all through more than 2x growth in sales. Now, they can focus more time on what matters most: serving their community with a smile.

A Foundation of Compassion

MOM’s opened their doors in the summer of 2020, just 5 months after COVID had locked down the majority of the country. Despite that hurdle, new and returning customers flocked to the store—sometimes as many as 700 in a single day—and MOM’s knew their model was resonating with the community. Based on customer demand, their growth goals seemed well within reach.

Unfortunately, they soon realized their current point of sale (POS) system wasn’t able to keep pace. Inconsistent data quality, unreliable uptime, and incompatible workflows were harming the customer experience and inhibiting their ability to make informed decisions about the business. So, MOM’s sought out a solution that would help them grow their operation.

Steady Start, Subpar Software

MOM’s opened their doors in the summer of 2020, just 5 months after COVID had locked down the majority of the country. Despite that hurdle, new and returning customers flocked to the store—sometimes as many as 700 in a single day—and MOM’s knew their model was resonating with the community. Based on customer demand, their growth goals seemed well within reach.

Unfortunately, they soon realized their current point of sale (POS) system wasn’t able to keep pace. Inconsistent data quality, unreliable uptime, and incompatible workflows were harming the customer experience and inhibiting their ability to make informed decisions about the business. So, MOM’s sought out a solution that would help them grow their operation.

Seeing the Forest for the Treez

MOM’s Director of New Store Openings, Sarah Wells, along with their Chief Operating Officer, conducted an extensive search to find their POS replacement. As veterans of the food and beverage industry, the pair compiled a concise list of criteria, backed by high standards and expectations, to fuel their evaluation process. The operationally-minded duo held demos with at least 7 retail platform providers, scrutinizing features like retail workflows, data quality, automated compliance, inventory management across multiple locations and the ability to support their operation at scale. Treez outranked the competition, and in January of 2021, MOM’s deployed Treez in their flagship store.

— Sarah Wells, New Store Opening Director, MOM

Balancing Quantity with Quality

It was vital to MOM’s to be able to grow their business without sacrificing the quality of customer service and care they had become known for in their community.

Since onboarding to their SellTreez POS, MOM’s has been able to improve customer transaction times, increase their average order value, and double their sales volume compared to their previous POS platform. Additionally, they rely on Treez analytics to help inform purchasing decisions and intelligently predict sell-through rates so they can keep up with their high volume of customers purchasing in-store and through curbside pick-up and express orders. All without compromising on the cultural values that make MOM’s unique.

Along with their team’s operational savvy, MOM’s credits these accomplishments to Treez’s intuitive, stable, and user-friendly platform, which allows them to complete POS tasks quickly while continuing to elevate the customer experience.